Our Complaints Policy

We are committed to providing a high-quality legal service to all our clients. 

When something goes wrong with the quality of service we are providing we need you to tell us about it. This will help us to improve our standards. 

If you have a complaint, please raise the matter with the person responsible for your matter or, if you prefer, with a director or the Compliance Officer for Legal Practice (COLP). The current COLP is contactable at chris@kitegriffin.co.uk

We will communicate with you about your complaint and advise you of the outcome. We are able to resolve most complaints in house but, if you are not satisfied with the outcome, you have a right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007. You can do so via the following contact details: 

Legal Ombudsman 
PO Box 6806 
WV1 9WJ 
Telephone: 0300 555 0333 
Email address: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk 

The Legal Ombudsman will accept complaints from individuals and small businesses, charities, clubs, societies, associations and trusts. 

You have six months from the date of our final letter in which to complain to the Legal Ombudsman. The Legal Ombudsman usually recommends that an amicable settlement is reached between us and allows eight weeks for this to happen before it accepts a complaint.