Terms and Conditions

General Conditions

Our Aims

It is our clear intention at all times to seek and adhere to your instructions; ascertain the relevant facts; afford thoughtful advice; anticipate future issues; make timely progress; relate developments promptly; and keep you informed as to costs.

Conduct of Your Affairs

We will indentify the fee earner having day to day conduct of each matter you place in our care and the solicitor in overall supervision. If you become unsure about these important matters, please do not hesitate to ask for written confirmation. It is sometimes necessary to transfer the conduct of a matter from one fee earner to another, either temporarily or permanently. You will be advised if this occurs. We appreciate it is desirable to minimise these occasions.


We aim to maintain the fullest possible contact with our clients. It is a practice rule that all your calls should be returned without avoidable delay. Do please remember, though, that our resources are finite and that it is not always within our power to discuss your case immediately. We have a strict regime for message taking and you are encouraged to leave detailed messages if you cannot be put straight through to the person you require.

Joint Instructions

When there is more than one client under a joint retainer, then, unless otherwise expressly agreed by us in writing, instructions given by any one of such clients will be taken to have been given with the express authority of the other client or clients under the same joint retainer; and information passed by us to any one of such clients will be deemed received by the other client or clients under the same retainer.

Scope of Engagement

Please note the description(s) given by us to you of the work we have identified in respect of your requirements of ourselves and the definition of our retainer. We do not accept implication of any responsibility beyond such definition. Clients are urged to be mindful of the need to consider the desirability of advice from practitioners in other disciplines, such as accountancy or surveying, in appropriate circumstances.


We are duty bound to keep your affairs confidential and ordinarily we do not reveal your name or any information relating to the matter in hand, save to the extent necessary to fulfil your instructions. However, unless specifically instructed to the contrary, we shall assume responsibility on your behalf for waiving confidentiality in circumstances where we judge it to be in your interest.       


This practice has developed almost exclusively by reputation. If you are satisfied with our level of performance and mention us to others, please tell us or ask that your name be given so that we may express our thanks.


To provide a service of the highest standards in a changing world, it will always be necessary to strive for improvements. We therefore welcome constructive ideas. 

Legal Aid

Please note that we surrendered our franchises for Legal Aid work some time ago, having found it uneconomic. We do not therefore now offer any services under Legal Aid. 


It is of vital importance to our good relations with you that there is a clear understanding of the costs that may be involved in our work for you and how they are calculated. Whilst it is not always possible to be precise, our intention is to afford the best guidance we can in any given circumstance. For further guidance, please refer to Costing Terms below.  Sometimes we can provide free or fixed fee interviews by arrangement, particularly at an introductory stage. On occasion, we also participate in nil or low cost advice schemes.

Matter Estimates

For certain non-contentious work, we intend to provide written estimates to which we always try to adhere. Nevertheless we have to allow for the possibility of unforeseen events rendering work unprofitable at an originally estimated figure and we therefore include with our estimates a list of parameters that might give rise to subsequent revision. We undertake to give advance warning of any change to an estimate, at which point instructions can be withdrawn if you choose.

Case Estimates

In other kinds of work, particularly litigation, it may be impossible to provide a single clear estimate. In these circumstances our costs are calculated in accordance with a specific categorisation according to the fee earner(s) concerned. This will involve an hourly rate of charge which will be confirmed in writing at the outset. Please note that the hourly rate is subject to reasonable increase from time to time, to the extent justified by market forces.


The “proportionality” of costs is a vital consideration and will be constantly reviewed. You will wish to bear this in mind as well and should not hesitate to mention the subject whenever it seems appropriate to do so.

Security for Costs

We reserve the right to seek from you initially, or at any later stage in a matter or case, a reasonable payment on account of costs and disbursements to be incurred by you or on your behalf.

We also reserve the right to recover our costs from monies held or received on your behalf in our client account in appropriate circumstances.


We can arrange for payment of fees by instalments in some cases. However you should be aware that our invoices are generally payable on delivery. If payment becomes overdue, we reserve the right to charge interest at the court rate from the date of the invoice. We would not normally do so in the event of payment within a calendar month. You are entitled to complain about the amount of an invoice either to ourselves or to the Legal Complaints Services (soon to be Office for Legal Complaints) or by applying to the Court for an assessment of the invoice under Part III of the Solicitors Act 1974


As a rule, litigation carries with it a risk of expense beyond your own solicitors' costs in the event of failure (or someone else's success). This is because of a usually discretionary power of the court or other forum to award all or part of the costs of one party against the other. 

We would not generally encourage litigation unless we consider there to be, on the facts and evidence presented to us, an excellent prospect of success.


We will give timescales where appropriate and in any event upon request. It is often not possible to accurately predict the course of a matter but you may seek from us at any stage an updated indication.

Limitation of Liability

Our liability in contract and for negligence is covered by professional indemnity insurance to a limit of £5m. We accept instructions only upon the strict understanding that there is no acceptance of liability beyond the level of such insurance cover. For some categories of work our estimates may include a charge for the provision of such insurance. Our insurance providers are QBE Insurance (Europe) Limited and the territorial coverage is England & Wales.


It is appropriate that you should retain your case or matter papers for so long as these are likely to be of any use. We have archiving facilities by arrangement for particular purposes. For the retention of deeds and wills, we make no charge. We reserve the right to impose a reasonable fee for chargeable work usually carried out by a fee earner, such as retrieving documents from a file at the request of a client.

Complaints Handling

This Company has a written complaints procedure and an obligation to ensure that complaints are handled promptly, fairly and effectively in accordance with it. You are cordially requested to raise any cause for dissatisfaction with the person responsible for day-to-day conduct of your matter or case. Difficulties might arise from a relatively simple misunderstanding or lapse in communication which can easily be remedied. Ultimately, or in the event of serious concern, you should not hesitate to write to a Director. A complaint can include a complaint about the firm’s bill. A copy of the Company’s complaint procedure is available on request. Our problem solving procedures follow the professional conduct rules of the Solicitors Regulation Authority and/or the Legal Ombudsman. You are entitled to complain to the Legal Ombudsman at the conclusion of the complaint process which normally extends over a period of four to six months.  The Legal Ombudsman can be contacted through www.legalombudsman.org.uk (Tel: 0300 555 0333). Once a complaint has been made, you will be told how the complaint will be handled and within what timescales the various steps will be taken in furtherance of our written complaints procedure.  There may also be a right to object to our bill by applying to the court for an assessment of it under Part III of the Solicitors Act 1974.  Please note that if all or part of the bill remains unpaid, we may be entitled to charge interest. It is almost certainly in your own best interests to exhaust our procedures before taking other measures.


It is our duty to refer you to other solicitors upon recognising any conflict of interests. 

Proceeds of Crime and Money Laundering

We have legal obligations under the Terrorism Act 2000, the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017. We are duty bound to verify the identity of our clients and, in some circumstances, the identity of third parties. We are also required to verify the source of client monies for transactions. We have an obligation to report suspicious circumstances to the National Crime Agency and/or to lending institutions. We would consider the intended provision in cash of any sum in excess of £1,000.00.to be open to question. In some circumstances, we may need to disclose the source of funds for a transaction to third parties, and/or to investigate the background to one or more transactions. Your full and frank co-operation in regard to such matters is a necessary and fundamental condition of our retainer.

Force Majeure

If any unforeseen circumstance arises which in our reasonable opinion either prevents us from continuing to act in a satisfactory manner or requires that, in your own best interests, we cease to act, then we reserve the right to terminate your retainer with or without an introduction or recommendation to solicitors who might be able to represent you in our place. In such event costs incurred with us to the date of termination would be open to review, but VAT and disbursements would be payable in full.

Insurance Mediation Activity

We are included on a register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the FCA website at www.fca.org.uk.

Your Waiver

It is an absolute condition of our retainer that you waive confidentiality to the extent necessary for us to fulfil our obligations to you and our obligations at law.

Payment of Interest

The Solicitors Accounts Rules require us, in particular circumstances, to pay you certain amounts of interest on general client account funds held by us for a period on your behalf, where such interest totals in excess of £20.00. If these rules are applicable, we will pay you a sum calculated in accordance with them. This payment will be made to you without the deduction of tax so it is your responsibility to account to HMRC for tax (if any) due on this payment.

Investment Services

We are not authorised under the Financial Services and Markets Act 2000, but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.

Investment Service Complaints

If you have any problem with an investment service provided by us for you, please let us know, so that we can try to resolve it quickly, if necessary through our formal Complaints Handling Procedure. If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulation Authority which provides a complaints and redress system.

Costing Terms

Basis of Charging

Unless otherwise clearly indicated in writing, work performed by us on your behalf is costed according to the time spent by the fee earner and/or solicitor in charge of your case or matter at the rate of charge specified in your estimate and client guide.

Units of time are calculated in minimum increments of 3 minutes and the hourly rate is pro-rated.

Where an estimate of overall costs has been provided to you, any departure from the estimate will be in accordance with notes accompanying the estimate.

As a general rule, we would only exceptionally depart from estimated costs where fully justified by circumstances. Our intention is to provide prior written notification of any increase.

Care and Conduct Uplift

We no longer apply any percentage increase in fees for special circumstances or high value matters or cases, as a general rule. 

An exception is in the case of the administration of a deceased’s estate where Kite Griffin or its employees are involved as executors appointed by the deceased’s Will. Otherwise we reserve the right to do so exceptionally, but only where this is expressly agreed with the client at or before the commencement of our retainer, or subsequently.

Data Protection

Any personal information you provide us is governed by our Privacy Policy which is incorporated into these terms.

Regulation and Membership

Kite Griffin is the trading name of Kite Griffin Services Limited (Company No. 02859213) and is: 

  • Regulated by the Solicitors Regulation Authority under allotted number 653084; 

  • Member of the Law Society of England and Wales; 

  • Subject to professional rules which are contained in the Solicitors Code of Conduct as displayed in full within the Solicitors Regulation Authority’s website (www.sra.org.uk/solicitors/code-of-conduct/code-of-conduct-faq/); 

  • Registered under VAT Registration Number 199 9063 00

Conditional Fees

Sometimes known as "no win, no fee", the conditional fee arrangement is an option which we will only consider in certain limited circumstances.

Cost Estimates

Estimates are given on the understandings mentioned within them and are generally accompanied by written qualifications, which should be studied with care. Unless otherwise stated, any estimate given will be before VAT and disbursements, for which, therefore, allowance should also be made.

As a rule, our estimates set out VAT and disbursements clearly in addition to our own fees, although sometimes it is not possible to foresee or predict the need for, or the precise amount of, payments to others on your behalf.